Course curriculum

  • 1

    Welcome to Concierge Vet Mastermind (CVM)! Check out this required material before moving on!

    • WELCOME! (start here!)

    • Important Info!: How to ask Q's, Referral Directory, Boundaries, Referral BONUS, etc!

    • Setting up Slack App, Our Online Community, + 1:1 Coaching

    • Trade Secrets, Intellectual Property, & Proprietary Info!

    • Downloadable CVM + CCV Logo for YOUR website!

    • Intake Questionnaire

    • Monthly Check Ins!
  • 2

    The Heart of The Concierge Journey

    • Your CCVM Checklist & Lay of The Land!

    • What Is Concierge Practice? Benefits To Patient, Client, & Vet

    • Creating The Container - A Meta Experience

    • Part 1: Concierge Vet Identity & Intention Setting

    • Part 2: Concierge Vet Identity & Intention Setting

    • Your Vibe, Your Money, & Manifestation

    • In It For The Money... Mindset :) ...For Concierge Vets!
  • 3

    If You Build It, They Will Come: Creating Your Concierge Practice

    • The Gateway: Telemedicine!

    • The Coveted: Pricing & Structure Lecture!!!!!!

    • Deeper Dive into Pricing & Concierge Structure (a live lecture given from the ER waiting room!)

    • Are You Actually Available To Your Clients 24/7? (Setting Client Expectations)

    • The HOPP Client Compatibility Framework & Risk Free CCVM Conversion Strategy

    • The "Pitch"

    • Treasure Trove of Templates!

    • Your Concierge Vet Legal Kit!
  • 4

    How To Market & Grow Your Concierge Practice Without Scaring Away Clients

    • Marketing Your Concierge Practice

    • Client Selection to Set You AND Your Clients Up For Success (Red Flags, Green Flags, and the Pendulum of Boundaries)

    • Kissing Frogs: Client Selection (Setting Everyone Up For Success)

    • Shadow of the Healer: Shifting From "Fixing" Our Clients & Colleagues... Into Authentic Healership

    • Troubleshooting Your Concierge Practice

    • SOPs for Concierge Practice

    • Your Dream Team
  • 5

    Bonus #1 Interviews!

    • Meet Dr. Ev Sharp- concierge vet h.c. practice in Santa Cruz, California

    • Meet Dr. Steve Weinberg- emergency house call practice (multi-doctor) transitioned into concierge mobile service in Los Angeles, California

    • Meet Dr. Maryal Conception, MD - DPC practice

    • Meet Lorrie Shaw, CAHP, CHPA (non-veterinary-professional) - Concierge Pet Loss Support

    • Meet Dr. Vinky Chadha, MD - Concierge House Call Practice
  • 6

    Telemedicine Deep Dive (Bonus #2!): Content from HCVA + House Call & Mobile Vet Virtual Conferences

    • Telemedicine throwback from HCVA

    • Telemed nuggets (HCMVVC 2022)

    • Telemed nuggets (HCMVVC 2024)

    • Telemed nuggets (HCMVVC 2025)
  • 7

    Bonus #3! Easy Access HCVA + HCMVVC highlights to revisit with a Concierge Lens

    • Pricing Lecture #1

    • Pricing lecture #2

    • Concierge 101 From HCMVVC 2021

    • Concierge Options, Scaling your Business, & Taking it to the Next Level

    • Emotional Safety For House Call Vets

    • Navigating Trauma Informed Communication In House Calls With Kadeth Pozessi, LMFT

    • 5/30/21 Group Coaching Call from HCVA- Gmail tips/tricks, Finding/training a tech or asst, Drop Shipping, Concierge Service
  • 8

    Conclusion! <3

    • Resources

    • Conclusion: Thank you <3
  • 9

    Completion!

    • Completion quiz

    • Evaluation

    • Congratulations!

    • Download your CVM Certified Logo!