Course curriculum

  • 1

    Welcome to Concierge Vet Mastermind (CVM)! Check out this required material before moving on! REQUIRED before first group coaching call!!!!!

    • WELCOME! (Start Here!)

    • Important Info!: How to ask Q's, Referral Directory, Boundaries, Referral BONUS, etc!

    • Setting up Slack App, Our Online Community, + 1:1 Coaching

    • Downloadable CVM + CCV Logo for YOUR website!

    • Intake Questionnaire

    • Monthly Check Ins!

    • Trade Secrets, Intellectual Property, & Proprietary Info!

    • How to Get the Most Out of Your Engagement In This Space!

    • How to Get the Most Out of Your Engagement QUIZ! (It's quick/easy! - don't worry:)

  • 2

    The Heart of The Concierge Vet's Journey (Suggested for month 1 & pre-first coaching call)

    • Your CCVM Checklist & Lay of The Land!

    • What Is Concierge Practice? Benefits To Patient, Client, & Vet

    • Part 1: Courage & Self Love: Working Through Fear, Stuckness & Immunity to Change in Concierge Practice

    • Part 2: Courage & Self Love: Working Through Fear, Stuckness & Immunity to Change in Concierge Practice

    • Creating The Container - A Meta Experience

    • Part 1: Concierge Vet Identity & Intention Setting

    • Part 2: Concierge Vet Identity & Intention Setting

    • Your Vibe, Your Money, & Manifestation

    • In It For The Money... Mindset :) ...For Concierge Vets!
  • 3

    If You Build It, They Will Come: Creating Your Concierge Practice (Suggested to watch month 2)

    • A Love Note For The Journey!!!!

    • The Gateway: Telemedicine! (The 10 Step Telemedicine Compensation Conversion System - TCCS©)

    • The Coveted: Pricing & Structure Overview Lecture!!!!!!

    • Deeper Dive into Pricing & Concierge Structure: The CCVM® Pricing Formula! (a live lecture given from the ER waiting room!)

    • Even Deeper Dive & Q&A On CCVM® Framework Concierge Tiers & Pricing, FOMO, & Can I Do Concierge If I'm Not Integrative/Holistic?

    • Are You Actually Available To Your Clients 24/7? (Setting Client Expectations)

    • Your Concierge Vet Legal Kit! - Get Your Concierge Legal Template & Your Legal Q's Answered Here With My Attorney!

    • The HOPP Client Compatibility Framework & Risk Free CCVM Conversion Strategy™ - Which Clients Get To Be Your Concierge Clients & How to Unroll & "Pitch" It To Them!!!

    • The "Pitch" - Your Step by Step Kit For Pitching Concierge Practice To Your Clients

    • Treasure Trove of Templates! - (Want All My Newsletters? Want to Know How I Explain Concierge to Clients? Want to See My Welcome Email To New Concierge Clients? How To Fire Concierge Clients?... It's ALL in the Treasure Trove just for YOU!)

    • SOPs for Concierge Practice - Another Treasure Trove of SOPs! - Every Single Flow Process Written Out From My Practice!
  • 4

    How To Market & Grow Your Concierge Practice Without Scaring Away Clients (Suggested month 3)

    • Another Love Note! Look At You Flying Through This Material!!!!!

    • Marketing Your Concierge Practice (Plus Dr. Eve's Thoughts On Social Media In Concierge Practice)

    • Client Selection to Set You AND Your Clients Up For Success (Red Flags, Green Flags, and the Pendulum of Boundaries)

    • Kissing Frogs: Client Selection (Setting Everyone Up For Success)

    • Troubleshooting Your Concierge Practice - Not Sure How to Handle A Particular Situation In Concierge Land?

    • Your Dream Team - Are You Hiring or Managing Others in Your Practice? Check Out The CARE© Hiring/Training Protocol!
  • 5

    Bonus #1 Interviews! (Suggested to watch months 2, 3, & 4)

    • Meet Dr. Ev Sharp- concierge vet h.c. practice in Santa Cruz, California

    • Meet Dr. Steve Weinberg- emergency house call practice (multi-doctor) transitioned into concierge mobile service in Los Angeles, California

    • Meet Dr. Maryal Conception, MD - DPC practice

    • Meet Lorrie Shaw, CAHP, CHPA (non-veterinary-professional) - Concierge Pet Loss Support

    • Meet Dr. Vinky Chadha, MD - Concierge House Call Practice
  • 6

    Telemedicine Deep Dive (Bonus #2!): Content from HCVA + House Call & Mobile Vet Virtual Conferences (Suggested to watch as needed or in months 5 & 6)

    • Telemedicine throwback from HCVA

    • Telemed nuggets (HCMVVC 2022)

    • Telemed nuggets (HCMVVC 2024)

    • Telemed nuggets (HCMVVC 2025)
  • 7

    Bonus #3! Easy Access HCVA + HCMVVC highlights to revisit with a Concierge Lens (Suggested to watch as needed, or in months 5, 6, or any time beyond!)

    • Pricing Lecture #1

    • Pricing lecture #2

    • Concierge 101 From HCMVVC 2021

    • Concierge Options, Scaling your Business, & Taking it to the Next Level

    • Emotional Safety For House Call Vets

    • Navigating Trauma Informed Communication In House Calls With Kadeth Pozessi, LMFT

    • Shadow of the Healer: Shifting From "Fixing" Our Clients & Colleagues... Into Authentic Healership / Trauma-Informed Vet Practice

    • 5/30/21 Group Coaching Call from HCVA- Gmail tips/tricks, Finding/training a tech or asst, Drop Shipping, Concierge Service
  • 8

    Conclusion! <3 (Suggested to complete months 5 & 6, or any time beyond!)

    • Resources

    • Conclusion: Thank you <3
  • 9

    Completion! (Suggested to complete month 6, or any time beyond!)

    • Completion quiz

    • Evaluation

    • Congratulations!

    • Download your CVM Certified Logo & Social Post!